Ditch the Old Phone System.
Switch to 3CX VoIP.
Traditional phone systems are expensive, inflexible, and increasingly obsolete. 3CX gives your business a modern, cloud-based communication platform — calls, video, live chat, and messaging in one place. Melbits handles the setup and ongoing management.
Why Melbourne Businesses Are Switching to 3CX
3CX is a software-based PBX phone system used by over 600,000 businesses worldwide. It replaces expensive legacy hardware with a cloud-hosted platform your team can use from any device, anywhere.
As a certified 3CX reseller, Melbits provisions, configures, and manages your system — so you get enterprise-grade communication without the complexity or the price tag.
Start Your Free 3CX Trial →AI Receptionist Built In
3CX includes an AI-powered receptionist that answers calls, greets callers, collects details, routes to the right person, and screens spam — 24/7.
Work From Anywhere
Staff can take and make business calls on their mobile, laptop, or desk phone — same number, same experience, wherever they are.
Scales With You
Add a new user in minutes. No hardware, no engineer visit. Whether you're 5 or 50 staff, 3CX grows as fast as you do.
Secure & Encrypted
End-to-end encrypted calls, secure SIP trunks, and compliance-ready call recording — your conversations stay private.
Everything Your Business Needs
in One Platform
One simple plan with the features smaller teams actually need.
Cloud & Security
- Hosted in Amazon Cloud (AWS)
- Enterprise-grade security
- Nightly snapshots & config backups
Calling
- Ring groups
- Multi-level IVR / auto attendant
- Call parking & hot desking
- Call recording
Apps & Web Client
- iOS & Android apps
- Windows & Mac desktop apps
- Web client (phone in the browser)
- Busy Lamp Field (BLF)
Call Centre
- Call queues
- Listen / whisper / barge in
- Switchboard & wallboard
- Call reports
Voicemail
- Voicemail to email
- Voicemail to text
- Click-to-call / click-to-meet
Video & Meetings
- User-to-user video calls
- Web conferencing (Zoom-style)
- 3CX Talk / Meet links
Messaging
- Team chat
- Website live chat
- SMS via Melbits
- Presence & status profiles
Numbers & SIP
- Dedicated SIP trunks
- DID / phone numbers
- Number porting
- Itemised monthly billing
Routing
- Holiday & business-hours routing
- Time-based call rules
- Call forwarding
Deskphones & Provisioning
- Plug & play IP deskphone provisioning
- Yealink, Fanvil & Grandstream
- Headsets & accessories
Try 3CX Free — No Credit Card Required
Start with a full-featured 3CX trial through Melbits. You'll get access to the complete platform — calls, video, chat, and mobile apps — provisioned and configured by our team so you can actually evaluate it properly, not just install it and wonder what to do next.
Provisioned through Melbits as your certified 3CX reseller. We handle the setup — you just try it.
Fully Managed 3CX by Melbits
From initial provisioning to ongoing support — we take care of everything so your team just picks up the phone.
System Design & Provisioning
- Call volume & team-structure assessment
- 3CX instance provisioned & configured
- User accounts, ring groups & IVR set up
SIP Trunk & Number Setup
- Australian SIP trunk connected
- Existing numbers ported
- New local or 1300/1800 numbers added
Device & App Configuration
- IP desk phones provisioned & tested
- Mobile & desktop apps installed
- Your team makes calls on day one
Ongoing Support & Updates
- System updates & patches applied
- User changes & call-flow adjustments
- Helpdesk support included
AI Receptionist — Your 24/7 Virtual Front Desk
3CX now includes a built-in AI Receptionist powered by OpenAI. It answers incoming calls naturally, collects caller details, handles routine enquiries, and routes calls to the right person or department — all without your staff lifting a finger.
- Greets callers conversationally and collects their details
- Routes calls to the right person or department automatically
- Screens spam and filters nuisance calls before they reach staff
- Detects the caller's language and responds in it
- Works 24/7 including after hours — falls back to voicemail or live agent
- Create separate AI agents per department, region, or language
Melbits configures and manages your AI Receptionist as part of our 3CX managed service — including voice selection, routing rules, and escalation paths.
Common Questions About 3CX & VoIP
How much does 3CX cost for a small business?
3CX pricing depends on the number of SIP channels (simultaneous calls) and user extensions you need. Melbits provides a fully managed service that includes system hosting, configuration, SIP trunks, and ongoing support. Contact us for a tailored quote based on your team size and call volume.
Can I keep my existing phone numbers?
Yes. We handle the full number-porting process so your existing local, 1300, or 1800 numbers transfer to your new 3CX system. There's no downtime — we coordinate the cutover so calls keep flowing throughout the transition.
Do I need special hardware to use 3CX?
No. 3CX works on your existing devices — Windows, Mac, iOS, Android, and any modern browser. If you'd like desk phones, we supply and provision IP phones from Yealink, Fanvil, and Grandstream that auto-configure with 3CX.
What internet speed do I need for VoIP?
A standard business NBN connection is more than sufficient. Each concurrent call uses about 100 Kbps. For a team of 10 with 3–4 simultaneous calls, you'd need roughly 400 Kbps — well within any business internet plan.
What happens if our internet goes down?
Because 3CX is cloud-hosted, calls can automatically forward to mobile numbers or voicemail if your office internet drops. Your team can also take calls on the 3CX mobile app over 4G/5G, so you're never truly offline.
Does 3CX integrate with Microsoft Teams?
Yes. 3CX can integrate with Microsoft Teams so your team can make and receive 3CX calls directly within the Teams interface. It's a good option for businesses already invested in the Microsoft ecosystem who want a more capable phone system behind it.
What is the 3CX AI Receptionist?
The AI Receptionist is a built-in feature that uses AI to answer incoming calls automatically. It greets callers, collects their details, handles routine enquiries, routes calls to the right person, and screens spam — all 24/7. It can detect the caller's language and respond in it. Melbits configures and manages the AI Receptionist as part of our managed 3CX service.
Ready to Simplify Your IT?
Join 200+ Melbourne businesses who've upgraded their IT experience with Melbits. Book a free consultation and get a clear picture of where your technology stands — no jargon, no pressure.