Simple, Transparent
IT Pricing
Per-user monthly pricing for managed IT services — everything included, no hidden add-ons, no surprise bills. All plans include Essential Eight-aligned cybersecurity as standard. For project work, onsite callouts, or ad-hoc support, contact us for a quote.
Essentials
Core IT support and monitoring for small Melbourne teams that need reliable, managed technology without the complexity.
Business
Full-stack managed IT with Essential Eight cybersecurity, priority helpdesk, and onsite support for Melbourne businesses that can't afford downtime.
Custom
Tailored IT solutions for larger organisations with complex infrastructure, multi-site environments, or advanced compliance requirements.
Prices shown are per user per month, excluding GST. Business plan pricing ranges from $120–$180 depending on environment complexity and inclusions. All quotes are obligation-free.
What's Included in Each Plan
A full breakdown so you can see exactly what you're getting before you commit.
| Feature | Essentials from $79/user/mo | Business from $120/user/mo | Custom Contact us |
|---|---|---|---|
| Support | |||
| Helpdesk support | ✓ Business hours | ✓ Priority / extended | ✓ Custom hours |
| Critical issue response SLA | — | ✓ < 1 hour | ✓ Custom SLA |
| Standard issue response SLA | — | ✓ < 4 hours | ✓ Custom SLA |
| Onsite support (Melbourne) | — | ✓ | ✓ Multi-site |
| Dedicated account manager | — | — | ✓ |
| Monitoring & Maintenance | |||
| Remote monitoring & management | ✓ | ✓ | ✓ |
| 24/7 alerting | — | ✓ | ✓ |
| Patch management (Windows & M365) | ✓ | ✓ | ✓ |
| Backup monitoring | ✓ | ✓ + verified | ✓ + tested |
| Security | |||
| Endpoint Protection (Bitdefender) | ✓ | ✓ Advanced | ✓ Advanced |
| MFA & Conditional Access management | — | ✓ | ✓ |
| Essential Eight alignment | — | ✓ ML1 baseline | ✓ ML1–ML3 |
| Compliance reporting | — | — | ✓ |
| Microsoft 365 | |||
| Microsoft 365 support | ✓ | ✓ | ✓ |
| Licensing management | ✓ | ✓ | ✓ |
| Security hardening (Intune / Entra ID) | — | ✓ | ✓ |
| Reporting & Strategy | |||
| Monthly IT reporting | — | ✓ | ✓ |
| Quarterly strategy reviews | — | ✓ | ✓ |
| vCTO / technology advisory | — | — | ✓ |
What You See Is What You Pay
Our pricing model is designed to be predictable — for us and for you.
Per user, not per device
Your team can use laptops, desktops, tablets, and phones. We charge per person — not per device. No bill shock as you add equipment.
Security always included
Cybersecurity isn't an upsell at Melbits — it's built into every plan. Essential Eight-aligned controls come standard, not as an optional extra.
Predictable monthly cost
No ad hoc bills for routine support. Your monthly investment is fixed — budgeting is straightforward and there are no hidden call-out fees.
Pricing FAQs
How much does managed IT support cost in Melbourne?
Essentials starts from $79 per user per month for small teams of 1–5 staff. The Business plan starts from $120 per user per month for teams of 5–200, with pricing varying based on environment complexity and inclusions. All prices exclude GST.
Why does the Business plan range from $120 to $180?
The Business plan price varies based on the complexity of your IT environment — number of locations, server infrastructure, specific software requirements, and the level of security uplift needed. We'll give you a fixed price once we understand your setup.
Do you charge per device or per user?
Per user. Your team can use multiple devices — laptop, desktop, mobile — without your monthly cost increasing per device.
Can I upgrade from Essentials to Business?
Yes, at any time. As your business grows, we'll manage the upgrade transition with no disruption to your team.
Are there any additional charges for callouts or after-hours support?
Business plan clients receive defined SLAs within their monthly fee. After-hours emergency support outside plan inclusions may attract additional charges — we'll always be transparent about this upfront.
Ready to Simplify Your IT?
Join 200+ Melbourne businesses who've upgraded their IT experience with Melbits. Book a free consultation and get a clear picture of where your technology stands — no jargon, no pressure.