1. Information We Collect
We collect personal information that is reasonably necessary for our business functions. This may include:
Information you provide directly
- Name, job title, and company name
- Email address and phone number
- Billing and payment details (processed via third-party payment providers — we do not store card numbers)
- Messages and enquiries submitted via our contact forms
- Information provided during onboarding or service delivery
Information collected automatically
- IP address and browser type
- Pages visited on our website and time spent
- Referral source (how you found us)
- Device type and operating system
This information is collected via cookies and analytics tools (see Section 5).
Information collected during service delivery
When providing managed IT services, we may access and process information on your organisation's systems as required to deliver the services. This is governed by your service agreement, which includes confidentiality and data handling obligations.
2. How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide quotes
- Deliver and manage IT services under your service agreement
- Send service-related communications (helpdesk updates, invoices, renewal notices)
- Send marketing communications about our services — you can opt out at any time
- Improve our website and services
- Comply with legal and regulatory obligations
- Prevent fraud and protect the security of our systems
We will not use your personal information for any purpose that is unrelated to the above without your consent.
3. Disclosure to Third Parties
We may disclose your personal information to:
Service providers and technology partners
We use trusted third-party providers to operate our business, including cloud infrastructure providers (Microsoft Azure, AWS), CRM and communication tools, and payment processors. These providers are contractually required to handle your data securely and in accordance with applicable privacy laws.
Microsoft and our technology partners
As a Microsoft Partner, we use Microsoft 365 and related services for business operations. Data processed through these services is subject to Microsoft's privacy terms.
Legal requirements
We may disclose personal information if required by law, court order, or government authority, or where necessary to protect our rights or the safety of individuals.
4. Storage & Security
Your personal information is stored on secure systems within Australia and, in some cases, on Microsoft's Australian data centres. We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure, including:
- Encryption in transit (TLS) and at rest
- Multi-factor authentication on all staff accounts
- Access controls limiting data to those who need it
- Regular security reviews aligned to the ACSC Essential Eight
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
5. Cookies & Analytics
Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use the site.
| Type | Purpose | Provider |
|---|---|---|
| Essential cookies | Required for the website to function | Melbits |
| Analytics cookies | Understand page views and traffic sources | Google Analytics |
| Marketing cookies | Track conversions from advertising | Google Ads |
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.
6. Access & Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal retention obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details in Section 9. We will respond to access and correction requests within 30 days. In some cases we may need to verify your identity before processing the request.
7. Complaints
If you believe we have handled your personal information in a way that doesn't comply with the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- GPO Box 5218, Sydney NSW 2001
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related enquiries, access requests, or complaints: