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Client Case Studies

Real Results for
Melbourne Businesses

From ransomware recovery to Essential Eight compliance, these are the IT challenges we've solved for Melbourne businesses — and the outcomes that followed.

200+
Clients supported
15+
Years experience
6
Industry verticals
E8
Compliance specialists
Cloud & M365 Medical
🏥
Medical Centre
GP clinic, 8 practitioners — Oakleigh, Melbourne

Securing Patient Records & Achieving RACGP IT Standards

The challenge: OMC Centre was running an ageing on-premise server infrastructure, with Best Practice hosted locally, no offsite backup, and staff sharing generic login credentials. A RACGP accreditation review flagged IT security as a risk area requiring remediation.

Melbits migrated the practice to a hybrid cloud model — Best Practice remained on a hardened local server with automated encrypted offsite backup, while communications and administration moved to Microsoft 365 Business Premium. We implemented individual staff accounts, role-based access to patient records, and MFA across all systems. My Health Record connectivity was secured and documented for the accreditation file.

100%
RACGP IT standards met
4hr
RTO for clinical systems
8
Individual staff accounts secured

Services Delivered

  • Infrastructure assessment
  • Microsoft 365 Business Premium
  • Best Practice server hardening
  • Encrypted offsite backup
  • MFA & access controls
  • My Health Record security
  • RACGP compliance documentation

Key Result

RACGP accreditation achieved with no IT findings. Practice now has a 4-hour recovery time objective for all clinical systems.

Email Security A Real Estate
🏠
A Real Estate
Independent real estate agency — Melbourne inner east

Stopping Business Email Compromise Before It Cost a Settlement

The challenge: ARE became aware that a competitor agency had lost over $180,000 to a BEC attack where fraudsters intercepted a conveyancing email thread and redirected settlement funds. They engaged Melbits to assess their exposure before the same happened to them.

Our assessment found no DMARC record, no anti-impersonation policies, and staff using basic passwords without MFA. We implemented a full email security stack — DMARC, DKIM, SPF, Microsoft Defender for Business, Conditional Access policies, and MFA across all accounts. We also ran a simulated phishing exercise that identified three staff members requiring additional training.

$0
BEC losses since deployment
100%
Staff on MFA
3
Phishing attempts blocked (month 1)

Services Delivered

  • Email security assessment
  • DMARC / DKIM / SPF setup
  • Microsoft Defender for Business
  • Conditional Access policies
  • MFA rollout
  • Phishing simulation & training
  • Ongoing M365 monitoring

Key Result

Zero BEC incidents in 18 months since deployment. Phishing simulation click rate dropped from 34% to 4% after staff training.

Managed IT Professional Services
🏛
YLG
Multi-site Accounting & firm — Melbourne

Consolidating IT Across Multiple Sites Under One Managed Service

The challenge: YLG had grown through acquisition and was managing IT across four sites with three different IT providers, inconsistent security policies, no centralised device management, and monthly IT costs that varied wildly with no visibility into what was being spent or why.

Melbits conducted a full infrastructure audit across all four sites, consolidated the environment onto a single Microsoft 365 tenant with Azure AD, and deployed Intune for unified device management. We standardised security policies, implemented a single backup solution across all sites, and moved to a fixed monthly managed service agreement that covered all sites under one predictable fee.

4
Sites under one managed service
31%
Reduction in IT spend
1
Unified M365 tenant

Services Delivered

  • Multi-site infrastructure audit
  • Microsoft 365 tenant consolidation
  • Azure AD & Intune deployment
  • Unified backup solution
  • Security policy standardisation
  • Fixed-fee managed service
  • Monthly reporting & reviews

Key Result

31% reduction in total IT spend. All four sites now on consistent security policies with full device visibility through Intune.

Compliance Legal
⚖️
B Commercial Lawyers
Commercial law practice, 8 staff — Moonee Ponds

LEAP Migration, Trust Account Security & Law Society Compliance

The challenge: B Commercial Lawyers was running an outdated practice management system with no integration to their Microsoft 365 environment. Trust accounting was managed in a standalone system with no audit trail for IT access, creating exposure ahead of a Law Society of Victoria inspection.

Melbits migrated the firm to LEAP, integrated it with their M365 environment, and built a secure SharePoint structure for matter files with matter-level permissions. We implemented privileged access management for trust accounting systems, created detailed access audit logs, and documented IT controls for the Law Society compliance file. The migration was completed over a long weekend with zero billing disruption.

0
Billing days lost in migration
100%
LSV inspection passed
PAM
Privileged access controls live

Services Delivered

  • LEAP implementation & migration
  • M365 / LEAP integration
  • SharePoint matter structure
  • Privileged access management
  • Trust account access audit logging
  • LSV compliance documentation
  • Staff training

Key Result

Law Society of Victoria inspection passed with no IT findings. Zero billing disruption during the migration weekend.

15+ Years of Melbourne IT Support

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