How Much Does IT Support Cost in Melbourne?
Common IT Service Price Guide
One of the most common questions we hear from Melbourne business owners is: "What's this going to cost?" This guide gives you honest price ranges for the most common IT jobs — so you can budget accurately and spot when you're being overcharged.
All prices are in AUD and reflect typical Melbourne market rates for small business work. Ranges account for job complexity, number of users, and whether the work is done remotely or on-site. For an exact quote on your situation, contact us.
Whether you're setting up a new office, replacing a router that's been dropping out, or finally moving your team to Microsoft 365 — knowing the rough cost upfront saves you from sticker shock. These ranges are based on what Melbourne businesses actually pay for honest, qualified IT work in 2025.
Prices vary based on complexity, number of users or devices, and whether the job requires an on-site visit. Remote work is typically cheaper. We've noted where that applies.
Devices & Hardware Setup
Getting new hardware set up properly — configured, secured, and connected to your network.
Network & Connectivity
Getting your office connected — fast, reliable, and secure.
Cloud & Microsoft 365
Getting your business onto modern cloud tools — properly configured, not just switched on.
Security & Remote Access
Keeping your business protected and your team able to work from anywhere safely.
Call-outs, Audits & Project Work
Ad-hoc support, health checks, and larger projects billed by the hour or as a fixed scope.
If you're calling for ad-hoc support more than once a month, a managed IT plan almost always works out cheaper — and you get proactive monitoring, faster response times, and a team that already knows your setup. See what's included or check our pricing page.
Frequently Asked Questions
Does Melbit offer one-off IT support, or do I need a contract?
Both. We offer per-incident support at transparent hourly rates for businesses that need occasional help. If your needs are ongoing, a managed IT plan gives you priority response, proactive monitoring, and predictable monthly costs — which works out cheaper for most businesses that call more than once a month.
Is there a minimum charge for a call-out?
For on-site visits, a minimum of one hour applies — which is standard across Melbourne IT providers. Remote support is typically billed in 30-minute increments after the first hour. We'll always confirm the billing structure before starting work so there are no surprises.
Can I get a quote before committing?
Yes — for project work like network setups, Microsoft 365 deployments, or migrations, we provide a written quote after a brief discovery call. Most quotes take 24 hours. For straightforward jobs (single printer setup, single device), we can usually give you a firm price over the phone.
Why do prices vary so much within a range?
The main variables are complexity, number of users or devices, whether the work is remote or on-site, and your existing setup. A printer setup for a business already running a managed print server is faster than one where we need to configure the network from scratch. We'll assess your situation before quoting so you get an accurate figure.
Do these prices include hardware?
No — unless stated, all prices are for labour only. Hardware (routers, access points, switches, NAS drives, etc.) is quoted and billed separately, either supplied through us or through your own supplier. We can source and supply hardware at competitive prices through our distributor relationships.
Are after-hours rates different?
Yes. After-hours and weekend rates are typically 1.5–2× the standard hourly rate, depending on the time and urgency. For managed clients, after-hours SLAs are specified in the service agreement. For ad-hoc work, we confirm the rate before scheduling.
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