Atera client not showing up in Customer’s dashboard

If an Atera client isn’t showing up in the customer’s dashboard, here are a few troubleshooting steps to resolve this:

1. Check Installation: Ensure that the Atera agent is correctly installed on the client device. Sometimes, incomplete installations can prevent the device from appearing.
2. Agent Connectivity: Verify that the client device has internet connectivity, as the Atera agent requires a stable internet connection to communicate with Atera’s cloud services.
3. Permissions and Group: Make sure the client device is assigned to the correct customer and group in Atera. If the device was accidentally assigned to another customer, it won’t appear in the expected dashboard.
4. Reinstall the Agent: If the above steps don’t work, try reinstalling the Atera agent on the client device. Sometimes, reinstallation resolves issues related to missing configurations or permissions.
5. Atera Server Status: Occasionally, Atera may have server-side issues that affect device visibility. You can check Atera’s status page to see if there’s a known outage or service disruption.
6. Device Filtering: Check the customer dashboard filters. Sometimes filters for specific statuses (e.g., online, offline) might hide devices not meeting the selected criteria.
7. If the issue still persists, try the following
   • Run the following command as administrator
     1. REG DELETE “HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent” /f /v AgentId
     2. REG DELETE “HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent” /f /v AccountId
     3. REG DELETE “HKEY_LOCAL_MACHINE\SOFTWARE\ATERA Networks\AlphaAgent” /f /v ServerName
     4. sc stop AteraAgent & sc start AteraAgent

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